Monday ~ Friday 8:00 am ~ 6:00 pm
Saturday 9:00 am ~ 3:00 pm
Closed Sunday
Air Source One has been an Internet pilot
supply store from the Internet's humble beginnings. Specializing in
aviation headsets, handheld GPS, aeronautical charts, handheld transceivers,
flight training textbooks and FAA knowledge exam guides, airline crew
gear and gifts for your favorite pilot.
Best of all, Order
on-line for an additional
Discount
&
Distributor
of Akzo Nobel Aerospace Coatings
Air Source One is the largest professional pilot supply
center in North Texas. Servicing the needs of the student, corporate,
military and airline pilots alike. Air Source One is intensely focused
on providing our clientele the very finest and most current pilot supplies
and accessories on the market.
Visit our facility located
1 block South of Fort Worth Meacham International Airport Terminal Building
on the East side of North Main Street. Our business hours are 8:00 A.M.
to 6:00 P.M. Monday through Friday and 9:00 am to 3:00 pm Saturdays.
For customer service, call us at 1-817-626-5550 or
Fax your order to 1-817-626-2882.
Snail Mail:
Air Source One
4200 North Main Street
Suite 220
Fort Worth, TX 76106
Shipping & Ordering Terms & Conditions
EASY On-Line ORDERING
Simply add your items to the shopping cart and go through
check-out. Our shopping cart system is smart enough to notify you if
you forgot to fill out a necessary field!
PHONE ORDERS
Phone orders are accepted by calling us at (817) 626-5550
during our business hours 8:00 A.M. to 6:00 P.M. Monday through Friday
CST. For fastest service, please have your VISA, MasterCard or Discover
credit card number ready when you call. We cannot accept C.O.D. orders.
If you prefer to mail in your payment, please enclose a check or money
order for the full purchase amount. Your order will ship when the funds
clear or in about 10 days to 2 weeks. Please, do not send cash.
INTERNATIONAL ORDERS
Place your order on-line, e-mail your request to service1@airsource1.com
or fax your request to (817) 626-2882. Air Source One will fax
or email a proforma invoice as confirmation. Before merchandise is released
for International delivery, you must sign the order confirmation form
and fax it back to Air Source One. The order confirmation form will
include total order costs complete with shipping charges, estimated
delivery times and bank wire transfer information. On-Line shipping
estimates will be confirmed on the order confirmation form. Air Source
One will ship only to a freight forwarder in the U.S. that that has
a verifiable relationship with the customer. Customers are responsible
for all duties and taxes that apply to International shipments. International
orders must be paid in U.S. funds via bank wire transfer. Air Source
One must have a signed order confirmation prior to shipping.
SALES TAXES
Texas law requires that we collect 8.25% state and local
tax on all merchandise shipped to addresses within the State of Texas.
SHIPPING INFORMATION
Most merchandise is shipped directly from our catalogue
and retail headquarters in Fort Worth, Texas and usually ships the same
day orders are received or when funds clear. Weekend and holiday orders
are shipped the next business day. Due to the high demand of some products
and or backordering issues with our manufacturers, we may not have your
entire order available for immediate shipment. Your credit card will
not be charged until the merchandise has actually been shipped. If we
cannot ship your immediately or if there is some peculiarity with your
order, we will contact you to resolve any issue. We automatically ship
UPS and do not ship to a Post Office box. Orders over $ 100.00 are labeled
"Adult Signature Required".
Shipping is not a profit center. Our website estimates
shipping and may not be the least expensive service available. Air Source
One will automatically upgrade your delivery service to the fastest
available service based on the on-line shipping charges. Express deliveries
are shipped UPS Red.
CUSTOMER SERVICE
If you need assistance with your order or have questions,
comments or suggestions, please call one of our Customer Service Specialists
at (800) 444-8044. If you are not completely satisfied with your order,
we want to know. Service Specialists are available to assist with products
you have purchased and offer assistance at no charge. Simply call (800)
444-8044 between 8:00 A.M. and 6:00 P.M. Central time, Monday through
Friday and ask for our Customer Service Specialists.
VISITING OUR STORE
You are encouraged to visit our Specialty Retail store
at 4200 North Main Street and browse through the many aisles of new
and exciting aviation products.
HOLIDAY HOURS
So that our employees may spend holidays with their families,
our phones will not be staffed on New Year's Day, Easter, Memorial Day,
4th of July, Labor Day, Thanksgiving and Christmas.
EXCHANGING OR RETURNING MERCHANDISE
(See Example)
If, within the first 30 days, your merchandise is defective
or if you are simply unhappy with your purchase, for any reason, please
contact us to receive a Return Merchandise Authorization. Have your
original receipt information ready to provide our staff with transaction
information. Please return your order to us insured and prepaid. For
your protection and to ensure prompt delivery we recommend you use commercial
carriers such as UPS or Federal Express. Up to a 20% re-stock fee may
be charged in some instances. Shipping fees are not refundable, however,
there is no shipping fee for product replacement. Credit card refunds
are issued upon receipt of the returned item. Merchandise must be returned
in like-new condition.
Extended warranties are with the manufacturer. However
if within the first 30 days, you have an product failure, please return
the faulty product with all the original parts and packaging and Air
Source One will replace the product for you from stock at no charge.
Please carefully note: Charts, close-outs, discounted
specials and special order items are not returnable. Used, damaged or
defaced merchandise will not be eligible for refunds or exchanges.
We accept payment through Pay-Pal. Send payment to
service1@airsource1.com
Note to Pay-Pal users: We will be notified
by email that your payment has been recieved through Pay-Pal.
We also accept these major credit cards:
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